Q: I want to know how to order.
A: When you press the "Add to Cart" button on the product details screen, the product will be added to your shopping cart. If you would like to continue searching for other products, press the "Continue Shopping" button. If you would like to proceed to the purchase process, press the "Proceed to Purchase Screen" button.
<please note>
Adding an item to your cart does not mean that you have reserved the item. The item will be reserved as soon as you complete the purchase process.
If you have not received an order confirmation email, it may have been sent to your spam folder or your email address may have been entered incorrectly. Please fill out the information below and contact the [Official] .SANJUGO Concierge . You can start using the concierge service immediately by adding us as a friend on the ".SANJUGO Official LINE" account.
1. Name
2. Email address
3. Telephone number
Q: I want to check if my order has been completed.
A: Once your order has been processed, an "Order Confirmation Email" will be automatically sent to your registered email address, so please check your order details.
If you create an account by clicking "Create an account" , you can also check it from [My Page] .
How to check from My Page
[Customers who purchase on a spot basis]
1: Log in.
2: Click [Order Number].
[Regular plan customers]
1: Log in.
2: Click [Subscription Plan Details].
Q: The item I had in my "cart" went out of stock during the ordering process and I was unable to purchase it.
A: When you add an item to your cart, it is not reserved in stock.
Even if an item is in stock when you add it to your cart, if the item is in low stock or if orders are concentrated, the item may go out of stock while you are completing the order process.
Q: I haven't received my order confirmation email.
A: An order confirmation email will be sent automatically after your order is confirmed. If you do not receive the email, the following may be the cause.
<different email address>
The email will be sent to your registered email address. If this is different from your current email address, please contact the [Official] .SANJUGO Concierge with the details below. You can start using the concierge service immediately by adding us as a friend on the ".SANJUGO Official LINE" account.
1. Name
2. New email address
3. Telephone number
<I use a free email service (Gmail or Hotmail)>
It may have been sorted into your spam folder, so please check your spam folder.
<Domain specified>
If your registered email address has restrictions on receiving emails, you may not be able to receive emails from this site (password reminder emails, order confirmation emails, inquiry reply emails). Please follow the settings of your mobile phone company to disable domain rejection or set up designated reception for the following domains.
<Order confirmation email>
Password reminder email delivery domain: @sanjugo.com
Inquiry reply email delivery domain: @sanjugo.com
Q: I want to change my payment method after placing my order.
A:
[Customers who purchase on a spot basis]
Please contact the official .SANJUGO concierge with the following information. You can start using the concierge service immediately by adding us as a friend on the official .SANJUGO LINE account.
1. Name
2. Email address
3. Telephone number
*Please note that changes cannot be made after shipping.
[Regular plan customers]
You can change your card information yourself by going to "Subscription Plan Details" on "My Page."
1: Log in. (You can use My Page by creating an account.)
2: Click [Regular Plan Details].
3: Click [Check/change details].
4: Click [Change payment method] and register your new card information.
*If you would like to pay by a method other than credit card (Shop Pay, Apple Pay, Google Pay), please contact the [Official] SANJUGO Concierge with the information below. You can start using the concierge service immediately by adding us as a friend.
1. Name
2. Email address
3. Telephone number
Q: After placing an order, I would like to change the delivery time, etc.
A: Once your order has been confirmed, it cannot be changed. The shipping email will include the Yamato Transport shipping number, so please check it and contact the shipping company directly.
Q: I want to cancel my order.
A: Please contact the official .SANJUGO concierge with the information below. You can start using the concierge service immediately by adding us as a friend on the official .SANJUGO LINE account.
1. Name
2. Email address
3. Telephone number
*After shipping, we will accept returns and refunds. For details, please see our Return and Refund Policy .
*Customers with a subscription plan can cancel their subscription from the [Subscription Plan Details] section on their My Page.
Q: I want to purchase without registering as a member.
A: You can place an order without creating an account.
Q: I would like a receipt issued.
A: Please contact the official .SANJUGO concierge with the information below. You can start using the concierge service immediately by adding us as a friend on the official .SANJUGO LINE account.
1. Name
2. Email address
3. Telephone number
It will be issued in PDF format. The addressee can be changed.
The receipt will be issued on the date of your order. The note will be "as the price of the item" and cannot be changed.
Q: I would like to be notified when an out-of-stock item is back in stock.
A: If you register your email address, we will notify you by email when the out-of-stock item is restocked. Once the product page shows a backorder status, you will be able to register your email address via the back-in-stock notification email registration form. *Emails are sent in real time.
