The highest level of authentic hair care,
At a price that is easy to continue.
"If the price is reasonable,
I'm not satisfied with the finished product."
"If the finish is good,
It's expensive."
Even good things,
There's no point if you can't keep it up!
Half the market price
We were skeptical of the huge marketing and advertising costs that companies add to the cost of their products.
I want you to spend the most money on the contents themselves!
That is what we consumers really think.
SANJUGO upholds its ideals of "high quality" x "reasonable price"
We achieved both.
The best shampoo
Enjoy.
Make the best one!
I don't care about the cost.
"Please provide the best possible ingredients without considering the cost price." This was the starting point for development. After contacting over 20 companies and passionately conveying our thoughts, we were able to find a manufacturer capable of producing certified organic products, a rarity even in Japan! The production developer in charge said something heartwarming: "When we received the request to disregard production costs, we were thrilled that we could create something amazing. It is truly a researcher's greatest reward." We share the same desire to make our customers happy. This manufacturer, trusted by the hair and beauty industry for over 40 years, shared our vision, and together we developed the ideal item without compromise.
The ingredients used include
It all makes sense
Extra Cleansing Shampoo
The luxury of washing with hair repair ingredients.
This luxurious shampoo contains hair repair ingredients such as " hydrolyzed wool cuticle protein ," a rare keratin protein that can only be extracted from 0.002% of sheep's wool, and " arginine," as well as " Pellicer (sodium dilauramidoglutamide lysine)," a compound used in high-end beauty serums. It gently removes dirt from the hair and scalp, thoroughly washes away built-up silicone, and restores hair to its original clean state. It maintains a healthy scalp, while the hair repair ingredients retain moisture. This shampoo prepares hair to maximize the effects of hair masks.
- Sulfate (sulfate surfactant) free
- Silicone-free
- Synthetic Fragrance Free
- No artificial colorings
- Mineral oil free
- UV absorber free
- Paraben-free
Premium All-in-One Hair Mask
The ingredients necessary for hair are concentrated to the limit.
This one product acts as a conditioner, treatment, and hair mask, perfect for daily use. It's luxuriously formulated with hydrolyzed wool cuticle protein, a rare keratin protein extracted from only 0.002% of sheep's wool; erucalactone (γ-docosalactone), which bonds with hair and repairs the cuticle with the heat of a hair dryer; and Protesil LH (hydrolyzed silk/PG propylmethylsilanediol crosspolymer), a rare ingredient that suppresses buildup and maintains beautiful hair. The natural hybrid polymer ingredient derived from silk also prevents hair color fading. It delivers exquisite color, shine, and texture, leading to the beautiful hair you've always dreamed of. This premium, all-in-one hair mask can be used at home.
- Synthetic Fragrance Free
- No artificial colorings
- Mineral oil free
- UV absorber free
- Paraben-free
The scent of essential oils is soothing.
All fragrances are 100% essential oils
This calming floral woody fragrance is a blend of the popular ylang-ylang with geranium and cedarwood. It is said that scents can change brainwaves in 0.2 seconds, instantly changing your mood. Essential oils are known to have a variety of benefits in addition to their calming and relaxing effects.
*The above are the effects of some of the essential oils contained in the product and are not a description of the product itself.
The formula is gentle on the hair and contains minimal residual fragrance. Enjoy the rich fragrance while washing and a soft, light aftertaste after washing.
Customer testimonials
Thank you for posting a review!
It's encouraging!!!!!
.SANJUGO Starter Set
/
You can use the highest quality shampoo to your heart's content.
＼
Every day is a salon treatment.
This shampoo and hair mask is luxuriously formulated with hair repair ingredients to restore your hair's natural beauty, making it supple and healthy.
Experience the silky feel and natural shine on your own hair.
.SANJUGO Hair Care Series
Extra Cleansing Shampoo
This shampoo gently cleanses the causes of damage that have built up in your hair and scalp. It thoroughly washes away built-up silicone, restoring your hair to its original clean state and preparing it for the maximum effect of your hair mask.
Premium All-in-One Hair Mask
This product combines the active ingredients of conditioner, treatment, and hair pack into one product. It contains the rare ingredient "Protesil LH," which prevents build-up and color fading, while conditioning damaged hair and locking in moisture.
.SANJUGO Refill Pack Set
This is a large-capacity (4-month supply) refill set of EX Cleansing Shampoo and All-in-One Hair Mask. It's available at an even more affordable price for subscription members. *To purchase, you must purchase the subscription service (starter pack).
MESSAGE
The price is reasonable, but
I'm not satisfied with the finish.
The finish is good, but
It's expensive.
Over 200 products have been tested
I've been troubled for a long time.
We embarked on development with a strong desire,
Although it is of first-class quality,
Affordable shampoo &
I was looking for a treatment.
For people with the same problem
If you can make me smile,
I couldn't be happier!
.SANJUGO is everyone's team.
In pursuit of a greater ideal,
I hope we can walk together.
Representative Director: Yui Ito
.SANJUGO JOURNAL
About the regular service
We want to be a brand that supports people who want to use top-quality products to the fullest and continue using them.
We also paid special attention to our delivery plan.
All our commitments condensed into one
Starting from a formula that is close to "hair" and "people," we have condensed all of our commitments into one product without deviating from that.
.SANJUGO's thoughts
We want you to continue using salon-quality hair care products more easily. Please take a look at the development story of SANJUGO, which was born from that idea.
INSTAGRAM | @sanjugo_jp
Follows and comments are encouraged!
＼\I'm so happy, so please feel free to contact me✨/／
inquiry
Please feel free to contact us with any questions you may have about your hair or products. Our concierges will be happy to answer any questions you may have.
◆.SANJUGO Official LINE Concierge
FAQs
About the product (how to use)
Q: Where is it manufactured? Are there any safety or quality issues?
A: In order to deliver safe and high-quality products to our customers, SANJUGO products are manufactured in a GMP/Ecocert Cosmos certified factory in Japan under strict checks and thorough hygiene and quality control.
Q: Please tell me how to use it in detail.
A: The appropriate amount varies depending on the length and volume of your hair.
<Shampoo>
We recommend using 1 pump for short to bob hair, 2 pumps for medium hair, and 3 pumps for long hair.
<Premium all-in-one hair mask>
It is recommended to use an amount about the size of a 100 to 500 yen coin.
If the product doesn't reach your hair, try adding a little at a time, being careful not to apply too much or let it get on your scalp.
Please take a look at the instructions here for how to use it to maximize its effectiveness.
Q: Can I use a hair mask every day?
A: SANJUGO Premium All-in-One Hair Mask is a treatment, hair mask, and hair pack that can be used daily at home. It is designed for safe daily use.
Q: Can I leave my hair care products in the bathroom and use the bathroom dryer?
A: If you leave hair care products in the bathroom and use a bathroom dryer, the increase in room temperature and humidity can cause the air inside the pump of pump-type products like shampoo to expand, forcing the contents out of the spout. This can also affect the quality of the product, such as causing it to separate. Therefore, if you use a bathroom dryer, we recommend leaving your hair care products outside the bathroom.
Q: There is no expiration date on the product. What is the expiration date of the product?
A: Japan's Pharmaceutical and Medical Device Act (formerly the Pharmaceutical Affairs Act) states that there is no need to display an expiration date, except for cosmetics that deteriorate within three years of manufacture. For this reason, we do not display an expiration date on our products. However, we do recommend that you use cosmetics as soon as possible after opening them.
About membership registration
Q: I want to register as a new member.
A: Please proceed to the new member registration procedure from the "Login page ."
Please agree to the "Handling of Personal Information" and proceed to the registration screen.
Please enter your customer information on the member registration (input) screen.
*Please be careful when entering full-width or half-width characters.
*Please be careful not to miss any required fields.
Please set a valid email address that you use. This will be required when ordering products or changing various settings and registration details.
*If there is an error in the email address you registered, we will not be able to send you the email confirming your registration. Also, there is a possibility that the email confirming your registration may be sent to a third party, so please check the spelling of your email address before entering it and make sure to enter it correctly.
*Email addresses starting with characters other than half-width alphanumeric characters cannot be registered.
*Please set your customer ID and password required for logging in.
*Please be careful when setting your password so that it cannot be guessed by others. We do not recommend using passwords that are only letters or numbers, are less than 8 characters, or are the same as your ID. Check the information you entered and click "Register."
Q: I forgot my password.
A: You can do this by clicking "Forgot your password?" on the login page.
Enter the email address associated with your account and we will send you a link to reset your password.
Please access the URL in the email and reset your password.
Q: I want to change my password.
A: You can do this by clicking "Forgot your password?" on the login page. Enter the email address of your registered account and a password reset URL will be sent to you. Access the URL in the email and set a new password.
Q: I would like to change my membership information, such as my email address or phone number.
A: You can change your membership information from [My Page] after logging in.
Q: I registered as a member but haven't received a confirmation email.
A: After you complete the membership registration process, a confirmation email will be sent automatically. If you have completed the registration process but have not received the email, the following may be the cause.
If your email address is different, we will reply to your registered email address. If your email address is different from the one you currently use, please contact the [Official] SANJUGO Concierge with the following information:
1. Name
2. New email address
3. Telephone number
*You can start using the concierge service immediately by adding us as a friend on the ".SANJUGO Official LINE" account.
If you use a free email service (such as Gmail or Hotmail), the email may have been sorted into your spam folder, so please check your spam folder.
If the registered email address with a specified domain has restrictions on receiving emails, you may not be able to receive emails from this site (password reminder emails, order confirmation emails, inquiry reply emails). Please follow the settings of your mobile phone company to disable domain rejection or set up designated reception for the following domains.
Order confirmation email/password reminder email delivery domain: @sanjugo.com
Inquiry reply email delivery domain: @sanjugo.com
Q: I reset my password but haven't received an email.
A: The following factors may be considered:
If your email address is different, we will reply to your registered email address. If your email address is different from the one you currently use, please contact the [Official] SANJUGO Concierge with the following information:
1. Name
2. New email address
3. Telephone number
*You can start using the concierge service immediately by adding us as a friend on the ".SANJUGO Official LINE" account.
If you use a free email service (such as Gmail or Hotmail), the email may have been sorted into your spam folder, so please check your spam folder.
If the registered email address with a specified domain has restrictions on receiving emails, you may not be able to receive emails from this site (password reminder emails, order confirmation emails, inquiry reply emails). Please follow the settings of your mobile phone company to disable domain rejection or set up designated reception for the following domains.
Password reminder email/order confirmation email delivery domain: @sanjugo.com
Inquiry reply email delivery domain: @sanjugo.com
About regular flights
Q: I'd like to know more about regular flights.
A: For details about subscriptions, please see the "SUBSCRIPTION" page.
About orders
Q: I want to know how to order.
A: When you press the "Add to Cart" button on the product details screen, the product will be added to your shopping cart. If you would like to continue searching for other products, press the "Continue Shopping" button. If you would like to proceed to the purchase process, press the "Proceed to Purchase Screen" button.
<please note>
Adding an item to your cart does not mean that you have reserved the item. The item will be reserved as soon as you complete the purchase process.
If you have not received an order confirmation email, it may have been sent to your spam folder or your email address may have been entered incorrectly. Please fill out the information below and contact the [Official] .SANJUGO Concierge . You can start using the concierge service immediately by adding us as a friend on the ".SANJUGO Official LINE" account.
1. Name
2. Email address
3. Telephone number
Q: I want to check if my order has been completed.
A: Once your order has been processed, an "Order Confirmation Email" will be automatically sent to your registered email address, so please check your order details.
If you create an account by clicking "Create an account" , you can also check it from [My Page] .
How to check from My Page
[Customers who purchase on a spot basis]
1: Log in.
2: Click [Order Number].
[Regular plan customers]
1: Log in.
2: Click [Subscription Plan Details].
Q: The item I had in my "cart" went out of stock during the ordering process and I was unable to purchase it.
A: When you add an item to your cart, it is not reserved in stock.
Even if an item is in stock when you add it to your cart, if the item is in low stock or if orders are concentrated, the item may go out of stock while you are completing the order process.
Q: I haven't received my order confirmation email.
A: An order confirmation email will be sent automatically after your order is confirmed. If you do not receive the email, the following may be the cause.
<different email address>
The email will be sent to your registered email address. If this is different from your current email address, please contact the [Official] .SANJUGO Concierge with the details below. You can start using the concierge service immediately by adding us as a friend on the ".SANJUGO Official LINE" account.
1. Name
2. New email address
3. Telephone number
<I use a free email service (Gmail or Hotmail)>
It may have been sorted into your spam folder, so please check your spam folder.
<Domain specified>
If your registered email address has restrictions on receiving emails, you may not be able to receive emails from this site (password reminder emails, order confirmation emails, inquiry reply emails). Please follow the settings of your mobile phone company to disable domain rejection or set up designated reception for the following domains.
<Order confirmation email>
Password reminder email delivery domain: @sanjugo.com
Inquiry reply email delivery domain: @sanjugo.com
Q: I want to change my payment method after placing my order.
A:
[Customers who purchase on a spot basis]
Please contact the official .SANJUGO concierge with the following information. You can start using the concierge service immediately by adding us as a friend on the official .SANJUGO LINE account.
1. Name
2. Email address
3. Telephone number
*Please note that changes cannot be made after shipping.
[Regular plan customers]
You can change your card information yourself by going to "Subscription Plan Details" on "My Page."
1: Log in. (You can use My Page by creating an account.)
2: Click [Regular Plan Details].
3: Click [Check/change details].
4: Click [Change payment method] and register your new card information.
*If you would like to pay by a method other than credit card (Shop Pay, Apple Pay, Google Pay), please contact the [Official] SANJUGO Concierge with the information below. You can start using the concierge service immediately by adding us as a friend.
1. Name
2. Email address
3. Telephone number
Q: After placing an order, I would like to change the delivery time slot, etc.
A: Once your order has been confirmed, it cannot be changed. The shipping email will include the Yamato Transport shipping number, so please check it and contact the shipping company directly.
Q: I want to cancel my order.
A: Please contact the official .SANJUGO concierge with the information below. You can start using the concierge service immediately by adding us as a friend on the official .SANJUGO LINE account.
1. Name
2. Email address
3. Telephone number
*After shipping, we will accept returns and refunds. For details, please see our Return and Refund Policy .
*Customers with a subscription plan can cancel their subscription from the [Subscription Plan Details] section on their My Page.
Q: I want to purchase without registering as a member.
A: You can place an order without creating an account.
Q: I would like a receipt issued.
A: Please contact the official .SANJUGO concierge with the information below. You can start using the concierge service immediately by adding us as a friend on the official .SANJUGO LINE account.
1. Name
2. Email address
3. Telephone number
It will be issued in PDF format. The addressee can be changed.
The receipt will be issued on the date of your order. The note will be "as the price of the item" and cannot be changed.
Q: I would like to be notified when an out-of-stock item is back in stock.
A: If you register your email address, we will notify you by email if you wish to receive an out-of-stock item when it becomes available again.
Once the product page shows "Back in stock", you will be able to register your email address using the back-in-stock notification email registration form.
*Email delivery time is real time.
Payment
Q: I want to know how to pay.
A: You can choose from the following methods.
・Credit card payment (Shopify Payments: Shop Pay, Apple Pay, Google Pay)
Credit card payment : We accept VISA, Mastercard, JCB, and AMEX credit cards. Payments are limited to one transaction. We use a payment processing company (Shopify Payment).
Shop Pay : You can easily select your payment and delivery address based on your Shop Pay account information. When using Shop Pay, you can still use coupons from the official online store. You will also receive points for the amount paid.
Google Pay : You can easily select your payment and delivery address based on your Google Pay account information. Even when using Google Pay, you can still use coupons from the official online store. You will also receive points for the amount paid. (*The Google Pay button is compatible with the following three browsers: Google Chrome, Mozilla Firefox, and UCWeb UC Browser. Please note that if you are using Safari on your smartphone, the Google Pay button may not be displayed; this is by design.)
Q: I would like to know what credit cards can be used.
A: We accept VISA, Mastercard, JCB, and AMEX credit cards. Payments are limited to one transaction. We use a payment processing company (Shopify Payment).
About delivery
Q: I would like to know the shipping fee.
A: Shipping is free anywhere in the country.
Q: I would like to know how many days it will take to receive my order.
A: Your order will be delivered within 1-2 days.
*Please note that delivery times may vary depending on the region.
*Please note that orders placed during long holidays may be delayed due to our warehouse's business days.
Q: I would like my ordered items delivered on a specified date and time.
A: We are very sorry, but we are currently unable to accept requests for specific delivery dates and times. If you are not at home, you can specify a delivery date and time directly with the delivery company.
Q: I would like to know the delivery status of my ordered items.
A: Check your order history
After logging in , you can check the delivery status of your package by clicking on the shipping number in the order history on your My Page.
<Confirm from the shipping completion email>
After your ordered items have been shipped, please check the inquiry number listed in the "Shipping Completion Email" sent to your registered email address and check it on the Yamato Transport website under "Parcel Inquiries."
Q: I want to know the shipping company.
A: We will deliver it via Yamato Transport.
Q: I would like my ordered items to be delivered to multiple locations.
A: We only allow one delivery address per order.
It is not possible to specify multiple delivery addresses at once, so if you would like to have separate delivery addresses, please place separate orders.
Q: I would like to know the storage period.
A: The storage period at Yamato Transport is 7 days from the date of shipment.
Please note that if the delivery company's storage period has expired, the item will be returned to our warehouse and you will be charged a re-shipping fee.
Q: I want to deliver it overseas.
A: We are sorry, but we can only deliver within Japan.
Q: I would like to register a delivery address other than the registered address.
A: After creating your account, you can add and register your shipping address from [My Page] .
1: Log in.
2: Click Verify Address.
3: Click Add New Address.
4: After entering your address, click the Add Address button to complete the process.
Q: I want to change the delivery address.
A:
[Customers who purchase on a spot basis]
Please contact the official .SANJUGO concierge with the following information. You can start using the concierge service immediately by adding us as a friend on the official .SANJUGO LINE account.
1. Name
2. Email address
3. New delivery address
[Regular plan customers]
After creating your account, you can change your shipping address from [My Page] .
1: Log in to your My Page.
2: Click [Regular Plan Details].
3: Click [Confirm/change details].
4: You can change it by clicking [Change shipping address].
About coupons and benefits
Q: I want to know about coupons.
A: We have great deals available.
Please click here for details.
Q: I want to know how to use the coupon.
A:
[Customers who purchase on a spot basis]
Enter the coupon code in the "Coupon Code" field on the purchase screen and click "Apply."
[Regular plan customers]
The discounted price will be reflected automatically.
Q: What about the coupon expiration date?
A: The coupon is valid from the time you obtain it until your next purchase (up to 4 months). After using the coupon, you will be able to participate in the campaign again and a new coupon code will be issued.
Q: I would like to introduce it to my friends. Are there any referral benefits?
A: If you would like to refer a friend, you can issue your own referral code from the dedicated page.
We offer special benefits that can be used for the [Regular Plan] for both the person who introduced you and the person who introduced you. Please check here for details.
[How to issue a friend referral code]
1. Register your email address here .
2. You will receive a unique referral link via email, which you can copy and send to your friend's LINE account.
Returns and Refunds
Q: I would like to return or exchange an item.
A: Returns and refunds are as follows:
<If the product is defective, damaged, or soiled>
If the delivered product is soiled or damaged due to an accident, or if the product you received is different from the product you ordered, or if any inconvenience is caused to you due to our reasons, we will promptly process your return or exchange.
We will also cover the cost of return shipping and handling. We will provide you with detailed information on the return process, so please contact the [Official] .SANJUGO Concierge with the following details. You can use the concierge service immediately by adding us as a friend on the ".SANJUGO Official LINE" account.
1) Order number (order number)
2) Name of the person placing the order
3) Your registered phone number
4) Applicable products
5) Product condition
6) Reason for return
<Returns due to customer convenience>
You can return the product at any time within 30 days. If you would like to return the product for any reason, please send it back with shipping prepaid. We will refund your money promptly.
We will provide you with detailed information about the return process, so please contact the official .SANJUGO concierge with the following information. You can use the concierge service immediately by adding us as a friend on the official .SANJUGO LINE account.
1) Order number (order number)
2) Name of the person placing the order
3) Your registered phone number
4) Applicable products
5) Product condition
6) Reason for return
For details on what items can and cannot be returned, please see our Return and Refund Policy .
